I have to share the most amazing customer service I had this week at Costco while getting gas.  Do you ever think of Costco as the epicenter for customer service?  I bet not.  

At the pump a fully parka inflated gentleman with the kindest smile and bearded face, monitoring the gas lanes, came up to me and said, “Let me pump that for you and let me clean the salt off your windows.” 

He was so happy, so enthusied to be out there on a cold Minnesota day to help me that I was speechless.  He exuded geniune care and appreciation that it knocked me over.  Wow.

On the same note I just came back from a trade show and heard a wonderful speaker:  Scott McKain.  Scott tells another story of a Jacksonville, Florida taxi driver that takes customer service and care to the highest level. 

This taxi drive also capitalized on this penchant for customer service.   What Blue Sky opportunities he was able to find simply through his absolute commitment to customer service.  Watch this video.  Its great.  P  http://tinyurl.com/yok9k3