The faux-hawk Apple Genuis – and my Trojan iPhone
My iPhone had that thing. That Google”trojan” thing that disrupted life for at least two weeks. My close family and friends who heard my constant yipping would say it was months. Everything on the phone was super slow and texting was like watching paint dry on a humid day.
Aren’t we all fascinated and frustrated by technology? I generally love my iPhone, but the I get the Microsoft commercial that states “I am not cool enough to be an Apple”.
I made an appointment at my local Apple Store and one of the a blond-highlighted-faux-hawk ”Geniuses”, in a tee shirt telling you he is a “Genius”, wiped out my phone to kill that trojan. I felt like I was killing off a friend- my poor baby iPhone.
This Apple Genuis had been trained well to act emphatically with canned “I understand”, “I hear you” reaffirmantions coming out of pierced lips. In all fairness, it was 8:30pm, yet I’m pretty sure he rolled his eyes- not the best customer service attitude.
It was clear to both of us that I was not cool enough to be there. He was the sterotype of Apple cool. And I was all PC in the same sterotypical way, I just didn’t have on black socks, (bad sandals though).
To be fair to Apple I had the exact opposite experience in Chicago with their store on Michigan Avenue. Again, at closing I had a problem, and this Genius genuinely tried to help me and he gave me a used charger cord to use with a wink saying, “Don’t tell anyone.” What a doll.
It reminded me how important not just saying the right words in customer service, but really meaning it. Genuinely wanting to help with a servant attitude to assist because, lets face it: The quality of any relationship is how you handle it when things go wrong. And the longer you work with someone things will go wrong.
So how do you handle it? Never with rolled eyes I hope.
Here is a cute Arlo and Janis that made me laugh, I hope you like it too. Now can someone tell me the best model of Kindle to buy, so I have another gadget to drive me crazy?
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